Strategy
StrategyDo You Need a Bigger Agency?
James Ketchell·Large agencies have fancy offices, more resources, big name clients and shiny awards on their walls. Game over, right?
Is Salesforce Right For You?
Zoe Stimpson·Introducing a Customer Relationship Management (CRM) solution into your hospitality business is a massive decision.
5 Ways to Improve your Customer Experience
Zoe Stimpson·Customer experience is everything. The way your customers feel, the interactions they have and their entire end-to-end journey with your brand define this experience.
CRM and the Hospitality Industry
Zoe Stimpson·What is CRM? CRM, Customer Relationship Management. It’s not a new concept, especially not for the Hospitality Industry. It is exactly what it says on the tin.
StrategyIs anybody out there?
James Ketchell·This was a questions I was definitely asking myself in the first few days of working remote.
LifeA Creative experiment
James Ketchell·Inspired by the book from 99u — “Manage Your Day to Day” and the excellent article by James Clear — “Mental Drag”, I’m going to be setting aside dedicated time for creativity.
LifeA brief moment of reflection
James Ketchell·Damn, I’m feeling energised lately. Head feels clear. Direction for the business seems so obvious.
StrategyAre we there yet?
James Ketchell·One thing that working remotely brings sharply into focus is the importance of providing clear direction.
StrategyDo you have trust issues? — Part 2
James Ketchell·Last year I wrote an article about how we’d changed the way we worked at serchen.
StrategyDo you have commitment issues?
James Ketchell·Entrepreneurs are easily distracted by new ideas, often to the detriment of their own businesses. Why?
LifeA Father’s pride
James Ketchell·This weekend was one of the proudest moments I’ve had as a parent. I’m a father of two amazing 9 year old (obviously twin) girls.
Life5 Reasons you should already be keeping a journal
James Ketchell·I’m a huge believer in keeping a regular journal. Whether that’s for personal thoughts or for merely recording business decisions and plans you’re making for the future.
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