Strategy
CRM and the Hospitality Industry
Zoe Stimpson·What is CRM? CRM, Customer Relationship Management. It’s not a new concept, especially not for the Hospitality Industry. It is exactly what it says on the tin.
StrategyIs anybody out there?
James Ketchell·This was a questions I was definitely asking myself in the first few days of working remote.
LifeA Creative experiment
James Ketchell·Inspired by the book from 99u — “Manage Your Day to Day” and the excellent article by James Clear — “Mental Drag”, I’m going to be setting aside dedicated time for creativity.
LifeA brief moment of reflection
James Ketchell·Damn, I’m feeling energised lately. Head feels clear. Direction for the business seems so obvious.
StrategyAre we there yet?
James Ketchell·One thing that working remotely brings sharply into focus is the importance of providing clear direction.
StrategyDo you have trust issues? — Part 2
James Ketchell·Last year I wrote an article about how we’d changed the way we worked at serchen.
StrategyDo you have commitment issues?
James Ketchell·Entrepreneurs are easily distracted by new ideas, often to the detriment of their own businesses. Why?
LifeA Father’s pride
James Ketchell·This weekend was one of the proudest moments I’ve had as a parent. I’m a father of two amazing 9 year old (obviously twin) girls.
Life5 Reasons you should already be keeping a journal
James Ketchell·I’m a huge believer in keeping a regular journal. Whether that’s for personal thoughts or for merely recording business decisions and plans you’re making for the future.
StrategyDo you have trust issues – Part 1
James Ketchell·Remote working, social media and mobile computing are just some of the management issues impacting your business today. Two months ago we relocated to a new office.
StrategyWhy planning isn’t always such a great idea
James Ketchell·Planning or at least, over planning, can become the cause of failure. Failure to execute.
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