If you’ve recently embarked on your CRO journey, here’s a couple of questions for you: How do you prioritize your experimentation ideas? Do you work in silos, or do you see benefit in opening up experimentation to collaboration? If you do see benefit, how do you plan to go about achieving it? How do you plan to address resource issues in your testing plan? The answer to all these questions points to one strategic move that differentiates CRO experts from beginners – building a CRO roadmap.
Building a sustainable CRO roadmap guides your efforts and ensures it systematically contributes towards your business goals at large. Whether you are an agency handling CRO for hundreds of clients or someone who manages CRO for your company, a roadmap will streamline your efforts and maximize throughput by avoiding redundancies and providing a clear step-by-step approach towards optimizing your site.
Similar to a calendar, a CRO roadmap is essentially a detailed schedule that entails which experiment will be launched when, the time and resources it requires, and the expected outcome. A roadmap ensures that each tweak, change, test, and insight adds value to the next step and accordingly strengthens it to deliver improved results. With a dedicated roadmap to consult, you don’t rely on hope to get results from a few poorly planned and ill-executed experiments scattered across months.
Why do you need a CRO roadmap?
You can think of a CRO roadmap as a step-by-step framework that you refer to for prioritization, test planning, and allocation of resources for all your CRO efforts, without which you would be completely shooting in the dark. Here are some of the major reasons you need a CRO roadmap to get started.
To switch from a fragmented to a strategic approach
If you randomly run a survey on your homepage this month and conduct a couple of tests on your product page the next month (and so on), you are not going to be able to make the most of the insights gathered or leverage the full potential of the results. To do so, you need a roadmap that dictates every process so you can feed every insight and learning into your pipeline and use it judiciously to drive more substantial results from your program as opposed to some scattered wins or losses.
Let’s say you want to improve your online store’s checkout rate. Needless to say, there are tonnes of tests you can run to optimize for the same. For instance, you could optimize the number of steps in the checkout flow, add social proof and trust badges, avoid the addition of surprise costs at the last step, and so on. Now, without a roadmap, you wouldn’t know which one to prioritize and you might just end up spending too much time running each one of them without getting the expected outcome. On the other hand, if you follow a roadmap, prioritize tests, plan and scope them out over a calendar month/quarter, you can be assured of more promising results.
To get a better hold of resource planning
Again, if you have a systemic approach to optimization, you can always plan your resources in advance, delegate projects, and overall function smoothly with little or no friction as opposed to facing a mini resource crisis every time you decide you want to run an ad-hoc test.
Moreover, you can always learn from experience and incorporate your learnings of how you can allocate resources better to drive more significant results, efficiently. This is not possible if you follow a haphazard outlook towards optimization and don’t depend on any set framework to guide decisions.
To improve the speed and efficiency of your CRO program
Needless to say, optimizing your digital properties methodically will only improve the efficiency of your efforts as you would be incorporating previous learnings and doubling down on what works well. Having an overarching roadmap also ensures your processes and tasks are aligned with the overall business goals, so there is minimum iteration, faster delivery, and more promising results.
For instance, if you follow a roadmap, you will know which tests you have to run in the coming month and have the liberty to start laying the groundwork (analyzing data, getting variations created, etc.) and plan your resources accordingly. On the other hand, if you are running sporadic tests, you will end up wasting time in deciding what to test next, ensuring it doesn’t overlap with another test, and planning your resources for it.
How to develop a successful CRO roadmap
Revisit your business goals
Take a step back to revisit your most pressing and current business goals so you can understand how CRO can help you achieve them. These goals will anchor your CRO program and ensure your efforts are not aimless or applied in the wrong direction.
For example, an eCommerce company could have a business goal to increase the average order value, while for a media company, the goal could be to uplift the content consumption on their site. These will then help you deduce what your optimization goals (and their corresponding metrics) need to be.
Deduce corresponding website goals, KPIs, and target metrics from your business goals
Use your business goals to drill down upon what are some of the more tactical website goals you want your CRO program to achieve, what are the performance indicators you need to watch out for, and what would be the target metrics you need to measure corresponding to them. For instance, if increasing the average order value is your business goal, you can break it down further into:
- Increasing upsell & cross-sell
- Increasing visits to product pages
- Increasing checkout and ‘Add to cart’ rate
Now, these could be your optimization goals, each of which you can tackle using specific strategies and tests. The metrics to be measured could be revenue per customer, conversion rates, and so on. – Read more