Strategy
Using Shopify to Increase your Event Sales
Want to increase your event sales? Are you thinking of selling tickets online, but don’t know where to start?
StrategyDo You Need a Bigger Agency?
James Ketchell·Large agencies have fancy offices, more resources, big name clients and shiny awards on their walls. Game over, right?
Is Salesforce Right For You?
Zoe Stimpson·Introducing a Customer Relationship Management (CRM) solution into your hospitality business is a massive decision.
5 Ways to Improve your Customer Experience
Zoe Stimpson·Customer experience is everything. The way your customers feel, the interactions they have and their entire end-to-end journey with your brand define this experience.
CRM and the Hospitality Industry
Zoe Stimpson·What is CRM? CRM, Customer Relationship Management. It’s not a new concept, especially not for the Hospitality Industry. It is exactly what it says on the tin.
StrategyIs anybody out there?
James Ketchell·This was a questions I was definitely asking myself in the first few days of working remote.
StrategyAre we there yet?
James Ketchell·One thing that working remotely brings sharply into focus is the importance of providing clear direction.
StrategyDo you have trust issues? — Part 2
James Ketchell·Last year I wrote an article about how we’d changed the way we worked at serchen.
StrategyDo you have commitment issues?
James Ketchell·Entrepreneurs are easily distracted by new ideas, often to the detriment of their own businesses. Why?
StrategyDo you have trust issues – Part 1
James Ketchell·Remote working, social media and mobile computing are just some of the management issues impacting your business today. Two months ago we relocated to a new office.
StrategyWhy planning isn’t always such a great idea
James Ketchell·Planning or at least, over planning, can become the cause of failure. Failure to execute.
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