Chatbots, Alexa, androids, and tablets — even as little as 10 years ago, these innovations were just figments of our imagination.
But in 2018, there’s very little that can surprise us. Now cars can drive themselves, watches can track calories, and Artificial Intelligence (AI) can predict a consumer’s every move – almost like it’s reading minds! But for the most part, AI’s remarkably helpful. It’s used to personalize our binge-watching sessions (Netflix and Hotstar recommendations, anyone?), make video games more immersive, and make our shopping experiences smoother!
While these examples focus more on the personal than the professional front, it’s in the arena of business that AI truly shines. Every customer wants to feel like they are important, so personalization becomes key to taking customer experience to the next level – which can be achieved via analysis of reams of user data. It is this data that helps businesses gather insights that allow them to deliver enhanced service and narrow their focus. A business sector that is truly benefitting from this fascinating technology is digital marketing! Now, let’s take a look at how: – Read